I've always intended to write from the end-user's perspective about the art of testing software and reporting bugs. End-user testing is fundamental to the iterative process of developing quality software. The more technical approach for testing software would certainly discuss engineering tools and standards which are widely practiced by development teams. This piece is addressed to end-users who use desktop/laptop software daily and occasionally run into an annoying, unexpected behavior or worse, an application crash. It happens. Independent developers depend upon feedback and bug reports to verify then validate their bug fixes. Obviously not all bugs are showstoppers or system crashes; th
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